Hey Samantherrrrr94. I would suggest trying to download the parent profile again, however if you don't know the information, then you won't be able to redownload the profile. I would go to xbox.com/forgot and see if you can recover the email and password associated with the parent account.
If you're unable to recover the parent account, I'd use the support.xbox.com/contact-us page to set up a phone support call and see if they can assist you.
Aceman, I'd suggest the same thing. Try xbox.com/forgot to see if you can recover the parent account information. Log into the parent account and promote your child account.
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Re: Re ;: Re: Xbox LIVE Parental Controls
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